资讯详情

1 你工作的酒店的规模多大?一层多少房间?多少平方米?Howmany square meters?

What’s the size/scale of the hotel you havework for?how many rooms are there in one story?

答案：It’s a five-star hotel ,there are about one-hundred roomsand each room is about eighty square meters(我工作的酒店是一个五星级酒店，每层大约100个房间，每间房间大约80平方米)

2 你们酒店一般做什么菜系?有什么特色西餐/中餐?价位怎样?

What kind of cuisine do you have? What is thespecial dish in your restaurant?What’s the price of the dish?

答案：we have western-style food and Chinese-style food,Price moderate，most clients can accept it (我们酒店一般做西餐和中餐，价位适中，大部分顾客还是可以接受的)

3介绍一下工作经验和工作流程?你的主要工作职责是什么?喜欢这个工作吗?

Please introduce your working experience/working process? What’s your main duties/responsibility?Do you like this job?

答案：I used to work about one year in Shenyang Hilton hotels,mainly responsible for receiving guests. ordering food , serving and closingaccounts and so on . I also like this job very much because I can know morefriends(我曾经在沈阳希尔顿酒店大约工作一年，主要负责迎宾、点餐、上菜和结账等，我也非常喜欢这份工作，因为可以认识到更多的朋友)

4你应聘的职位是什么?为什么应聘这个职位?了解雇主么?

What’s the position you are applyingfor?why?Do you know something about our company?

答案：The position I applied for is a waitress, I also likethis industry very much because I can know more friends (我应聘的职位是服务员，我非常喜欢这个行业，因为我可以交到更多的朋友)

5在这个行业干了几年?跟上司/同事发生过口角吗?他们都怎么评价你?

How many years did you work ?Do you get alongwell with your leader/colleagues?What do they think about you?

答案：I almost have worked for two years ,during working , Iget along well with my leader / colleagues and help each other , we like afamily in our life , they think that I am a easy-going ,hardworking(我在酒店行业工作将近两年，工作中，我与同事相处融洽，互相帮助，生活中，我们就像一个大家庭，他们认为我是一个随和，勤奋的人)

6什么是好的服务/态度?什么是客户服务?你怎样对待你的顾客?什么是五星级服务?

What is good service/attitude? What’scustomer service? How to treat your customers? Whatis the five star service?

Patiently listen to the customer(耐心的倾听顾客)Customer relations (客户关系)Effective communications (有效的沟通)Service with all your heart (全心服务)Friendly (友好的)Eyecontact (眼神交流) Quick problem solving for the customer (为顾客及时解决问题)Offerimmediate assistance (立即提供帮助)In a polite and courteous manner (以礼貌客气的态度)Admit the problem (承认错误)

Let me find the right person who can help youwith this. 我去找可以帮助您解决这个问题的负责人。

7现在在哪上班?一天工作几个小时?多长时间休息一天?工资多少?多久能离职?

Where are you working now?how long do youwork one day?How often do you take a dayoff?what’s the salary?how long can you leave your current/present work/job?

8工作中遇到最困难的事情是什么?怎么解决的?

Have you ever met some difficulty with yourwork? how to solve it?

答案：Maybe，making my guests have not a pleasingdinner, If so, I will find my mistake, then express my apologies to my customer

10.鸭绿江和牡丹江距离多远?

What’s the distance from Yalu River to MudanRiver?

9如果客人在不许吸烟的地方吸烟，你劝阻，客人不停骂你，你怎么办?

遇到客人不讲理怎么办?

If the customer is smoking in the no smokingarea,youadvise him not to do so .but he keeps scolding you,what will you do?

答案：sorry，mr/mis, it’ s no smoking here, can yougo to the smoking area for others’ health, thank you for your cooperation (不好意思，先生或女士，这里禁止吸烟，为了其他人的健康，您可以去吸烟区吗，谢谢您的配合)

10你能不能接受和不同国家不同名族的人一起工作?

Do you like to work with peoplefrom different countries /nationalities?

答案：yes, of course, if so , I not only can make more friends,but also know different countries’ culture(是的，当然，因为这样，我不但可以交到更多的朋友，还可以了解不同国家的文化)

11你能应付工作中的压力吗?能接受加班/轮班么?

How to deal with /face the pressure in yourwork?Do you accept overtime work/shift work?

答案：In our life, maybe, everyone meet all kinds of pressure,what do we do is to try to our best to deal with ,overcome it ,instead ofignoring it (生活中，每个人都会遇到不同的压力，那我们所做的就是尽我们最大的努力去解决，克服而不是逃避)

12你们酒店一般都会接待哪些国家的客人?

what are thenationalities of the people you served/received?

答案：many countries, such as Japan /America/Germany and so on(很多国家，例如日本，美国，德国等等)

13为什么选择从事服务/餐饮行业呢?怎么看待服务/餐饮行业的?

Why do you choose to work in service/FBindustry?what do you think of service/FB industry?

答案：on the one hand, because I had this working experiencebefore, and like the industry, on the other hand , I can make more friends, Ithink that the important thing of the service/FB is smile(一方面，是因为以前我有过这方面的工作经历，并且也非常喜欢这个行业，另一方面，也是因为可以交到更多的朋友。我认为服务或餐饮行业最重要的就是-微笑)

14客人点了一些菜单上没有的东西，你会怎么做?

If the guest orders someitem that is not in our menu, what would you do?

答案：sorry,we don’t have your ordering, but, you can try to order our special dish ,it’svery delicious, most other guest will order these (不好意思，我们没有您要点的菜，但是，您可以尝试一些我们店的特色菜，也是非常美味，其他大部分客人也都会点这些菜)

15你有朋友在新加坡吗?Doyou have friends working in Singapore?

答案：NO，I don’t have friends working inSingapore(不，我没有朋友在新加坡工作)

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