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Topic 41 A Letter to the Manager of aSupermarket

June 25 Dear Sir,I am writing to inform you of myunhappy experience lately in your supermarket.

On June 19th, I went to buy a desk lamp in theelectric appliances department of your supermarket.

Unfortunately, when I went home, I was astonishedto find that it simply stopped working.

To resolve the problem, I immediately went back tothe center of refund and exchange in your store.

When I told what had happened to the young lady incharge, and asked for refund or exchange,

she went so far on that occasion as to interrupt me continually.

Later she even said it was my fault and refused to listen to me any longer.

I strongly suggest that the lady be instructed on the proper manner towards customers.

I hope you attach importance to this matter, and help settle it as soon as possible.

With best regards.

Yours faithfully,Li Xiaoming

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